Frequently asked questions
Have a specific question that you don't see here?
I'm happy to help: chris@acornchat.com
- Who is AcornChat best for?
- I designed it to work best for entrepreneurs and small teams. If you have a really large customer service team, then it probably doesn't have all the features you will need 🙂
- Can I change the colors?
- Yep! The colors and text are fully customizable.
- What if I'm not online?
- AcornChat can check if you're online and (optionally) show an email capture widget instead of live chat until you're back on Slack.
- Can I use it on multiple sites?
- Yep! You can use it on as many sites as you want, and have all messages get routed to a single Slack workspace (to the same channel, or different channels - your choice)
- Does it work with multiple Slack accounts?
- Each AcornChat account is connected to a single Slack workspace. If you'd like it to go to multiple workspaces instead, please let me know: chris@acornchat.com
- What do I have to add to my website?
- There's a single javascript tag that you will have to add to your website. That javascript tag will show the chat widget button on your site and handle all the chat interactions.
- How does it connect to Slack?
- When you set up a chat widget you create a new channel or select an existing channel in Slack. Then when a visitor chats with you, AcornChat will create a new thread in that channel for each visitor. When you respond in that thread, it shows up in the chat widget for that visitor.
- How many people can use it?
- There's a soft limit of 50 employees who can be in the Slack channel because of Slack's API limits. If you have more employees than that, feel free to reach out: chris@acornchat.com